Privacy Policy

1. Introduction

Runnwrite AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI content generation platform (“the Service”).

Data Controller:
Runnwrite AI
BATIMENT F, BAL 41, 48 RUE DE LA GLACIERE
75013 PARIS, France
SIRET: 813 670 916 00010
Email: support@runnwrite.com

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account or use our Service, we may collect the following personal information:

• Account Information: Name, email address, password (encrypted), username
• Profile Information: Optional profile picture, bio, company name, website URL
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Messages you send to our support team, feedback, survey responses

2.2 Information We Collect Automatically

When you access and use our Service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, content generated, time spent on the Service, click patterns
• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
• Log Data: Server logs, error reports, performance data, API calls
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies (see Section 8)

2.3 Content You Create

We store the content you generate using our Service, including:

• Social media posts and captions
• Blog articles and SEO content
• Templates and saved drafts
• Content preferences and settings

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service you’ve requested and to fulfill our contractual obligations
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring security
• Consent: Processing based on your explicit consent, which you can withdraw at any time
• Legal Obligation: Processing necessary to comply with legal obligations, such as tax and accounting requirements

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve the AI content generation Service
• Account Management: To create and manage your user account, process subscriptions, and handle billing
• Communication: To send you service updates, technical notices, security alerts, and support messages
• Personalization: To customize your experience and provide personalized content recommendations
• Analytics: To analyze usage patterns, measure Service performance, and improve our features
• Marketing: To send you promotional materials and newsletters (with your consent, which you can withdraw at any time)
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and respond to legal requests

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: o2switch (France) for hosting our Service
• Payment Processing: Secure payment processors (Stripe, PayPal) for handling transactions
• Email Services: Email service providers for sending transactional and marketing emails
• Analytics: Analytics providers to help us understand Service usage
• AI Services: AI model providers for content generation capabilities

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud or abuse of the Service
• Respond to emergencies

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete personal data
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data in certain circumstances
• Right to Restriction of Processing: You can request that we limit how we use your personal data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to our processing of your personal data for direct marketing or legitimate interests
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent as the legal basis for processing
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority (CNIL in France)

To exercise any of these rights, please contact us at support@runnwrite.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for 90 days after account deletion
• Content Data: Retained while your account is active and for 30 days after account deletion (to allow for account recovery)
• Usage Data: Retained for up to 24 months for analytics and service improvement
• Payment Data: Retained for 10 years as required by French accounting and tax laws
• Support Communications: Retained for 3 years for customer service and legal purposes

After the retention period expires, we securely delete or anonymize your personal information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Performance Cookies: Help us understand how users interact with the Service (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver personalized advertisements (with your consent)

8.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service. To opt out of third-party analytics, you can use browser extensions like Google Analytics Opt-out Browser Add-on.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Access Controls: Access to personal data is restricted to authorized personnel only
• Password Security: Passwords are hashed and encrypted using industry-standard algorithms
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Backup: Regular backups are performed and stored securely
• Incident Response: We have procedures in place to respond to data breaches promptly

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Our primary servers are hosted by o2switch in France (within the EEA).

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Other legally approved transfer mechanisms

11. Children’s Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@runnwrite.com, and we will delete such information.

12. Third-Party Links

Our Service may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Runnwrite AI – Data Protection
Email: support@runnwrite.com
Address: BATIMENT F, BAL 41, 48 RUE DE LA GLACIERE, 75013 PARIS, France
SIRET: 813 670 916 00010

Supervisory Authority (France):
Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France
Website: www.cnil.fr